At Stack Overflow, our mission is to serve developers. Whether we’re helping developers get answers to their questions, or find new jobs, we build products that affect millions of developers’ lives every day. Our goal is to create a community and a company where everyone feels welcome to learn, share their knowledge, and build their careers. We’re not there yet, which is why we’re hoping you’ll join us!
As a member of the IT Help Desk team, you’ll help make sure everyone in the company has the technology and tools they need to do their job. Working out of our headquarters in New York, you’ll support a growing team of in-office and remote employees across a variety of systems (both Mac and Windows) and services. As a junior member of the team, you’ll work closely with more senior IT members who will help train and guide you.
About You:
  • Customer focused: You have a positive, customer-first attitude­ and love helping people solve their problems with a smile.

  • Troubleshooting: You’re a problem solver, and don’t mind taking vague issue reports and digging in to figure out what’s really going on.

  • Desire to learn: You’re eager to work with a great team to learn more about practical computer administration.

  • Self-starter: You have great time-management skills, and have always been good at prioritizing and tracking your work to make sure you get things done quickly and on time.

  • Software-first: You’re especially interested in software and operating system support, since we mostly handle hardware repair at the warranty level.

What You'll Do:
  • Track open tickets, prioritize, and document resolution of end-user requests, as well as handling occasional in-person requests

  • Install, diagnose, and maintain software on both Windows and Mac computers

  • Provide A/V support in our office meeting spaces

  • Maintains inventory of systems, components, and parts, and order new equipment as needed

  • Provide support for common issues like password resets, software and hardware issues, access to wifi and printers

We’re looking for:
  • 4-years of education or relevant work experience. For example, a 4-year degree in Information Technology (or related), or a 2-year degree plus 1-2 years of work experience, or no degree but 3-4 years of experience and relevant certifications.

  • Working knowledge of both Windows and Mac operating systems

  • Excellent prioritization and time management skills

  • Experience with conference and A/V gear, like sound boards and Crestron equipment

  • Great verbal and written communication skills, whether you’re working with tech-savvy developers or clueless executives (just kidding, all our executives are great)

When you apply...  Please include an up-to-date resume. We also strongly encourage you to include a cover letter explaining why you’re interested in working at Stack Overflow.
What you’ll get in return:
  • Flexible hours

  • 20 days paid vacation + holidays

  • Completely free health insurance - no copay, no premiums

  • Generous parental leave (10-16 weeks at 100% pay), family care leave, and unlimited sick days

  • Employees will never be poked with a sharp stick

And since you'll work from our office... You’ll enjoy additional benefits like free lunch every day prepared by our own in-house chefs, transportation reimbursement, and all the espresso you can drink.